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AuthSetu
Billing Policy

Refund & Cancellation Policy

Last Updated: October 11, 2026 • Clear, Fair, Developer-Friendly Terms

1. Subscription Cancellation

You may cancel your AuthSetu paid subscription at any time directly through the Developer Console → Billing Settings → Cancel Subscription.

  • Access Retention: Upon cancellation, your paid plan features, included verification quotas, and higher rate limits will remain active until the end of your current paid billing period.
  • No Further Charges: Recurring auto-debits via Razorpay will be immediately terminated for future billing cycles.
  • Data Retention: Following expiration, your workspace will revert to the Developer Sandbox plan without deleting your projects, API keys, or historical logs.

2. 7-Day Money-Back Guarantee (Annual Plans)

We want you to be completely satisfied with AuthSetu. For first-time annual plan subscriptions (Growth Annual or Scale Annual), we offer a full 100% money-back guarantee within seven (7) calendar days of the initial payment date, provided your verification consumption during the trial period did not exceed 10% of the annual quota.

3. Monthly Subscriptions & Consumed Verifications

Monthly subscription fees and consumed verification charges are generally non-refundable once the billing period has commenced and verification API calls have been processed through upstream government providers. If an erroneous overcharge or duplicate billing occurs due to a technical defect on our platform, we will issue an immediate refund or ledger credit upon verification.

4. Refund Processing Timeline

Approved refunds are processed through our payment gateway partner, Razorpay, back to the original method of payment (Original Credit Card, Debit Card, Net Banking account, or UPI VPA).

Standard Gateway Timelines:

  • UPI & Net Banking: 2 to 4 business days
  • Credit & Debit Cards: 5 to 7 business days (subject to issuing bank policies)

5. How to Request a Refund or Billing Review

To initiate a refund request, submit an email to billing@authsetu.com with your:

  • Organization ID & Registered Billing Email
  • Razorpay Payment ID (e.g. pay_...)
  • Invoice Number (e.g. INV-2026-...)
  • Brief explanation of the billing discrepancy or refund reason

Our billing support team investigates and responds to all inquiries within 24 business hours.